At Vagrant Essentials, we want you to be satisfied with your purchase. If you receive an item that is damaged, defective, incorrect, or otherwise eligible for return under this policy, you may request a return within the applicable time frame outlined below.
1. Return Period
You may request a return within 14 calendar days from the date you receive your order.
Return requests submitted after the 14-day period may not be accepted unless required by applicable law.
2. Eligible Returns
Items may be eligible for return when:
- The product arrives damaged or defective.
- You receive an incorrect item.
- The product does not match the item you ordered.
- The item is unused and remains in its original condition and packaging.
Returned products should include all original packaging, accessories, tags, and other items included with the order where applicable.
3. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 calendar days of delivery.
Please provide your order details and, where applicable, clear photographs showing the issue. This helps us review your request and determine the appropriate resolution.
4. Items That May Not Be Accepted
Returns may not be accepted for products that:
- Have been used, altered, or damaged after delivery
- Are missing original packaging or included accessories where applicable
- Show signs of misuse or improper handling
- Are returned after the applicable return period
- Cannot reasonably be resold due to their condition
Exceptions may apply where required by applicable law.
5. How to Request a Return
To request a return, contact us at:
Email: [email protected]
Please include:
- Your full name
- Order details
- Date of purchase
- Reason for the return
- Photos or other supporting information, if relevant
We will review your request and provide further instructions if the return is approved.
6. Return Review Time
We generally review return requests within 3–5 business days after receiving the required information.
If your return is approved, we will provide instructions regarding the return process.
7. Refund Processing
Once an approved returned item has been received and inspected, we will process the applicable refund within 5–7 business days.
The time required for the refund to appear may vary depending on the relevant payment or financial service provider.
8. Exchanges
If you receive a damaged, defective, or incorrect item, please contact us within 7 calendar days of delivery. Depending on product availability and the circumstances of the request, we may offer a replacement or another appropriate resolution.
9. Late Return Requests
Return requests submitted more than 14 calendar days after delivery may be declined unless a different period is required under applicable law.
10. Contact Us
For questions about returns or refunds, please contact:
Vagrant Essentials
Email: [email protected]