Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Certain types of items, such as personalized or custom-made products, may not be eligible for return. If you are unsure about the eligibility of your item, please contact us for clarification.
Return Process
To initiate a return, you must request a return authorization by emailing [email protected] within 30 days of receiving your order. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If you receive a refund, the cost of return shipping will not be deducted from your refund unless specified in the return authorization.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. This ensures that you receive the correct product in a timely manner.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving the product. Include your order number and a description of the issue in your email to [email protected]. We will work with you to resolve the issue, which may include a replacement or refund, depending on the circumstances.
Contact Information
If you have any questions about our Return and Refund Policy or need assistance with a return, please reach out to us via email at [email protected]. We are here to help and will respond to your inquiry as soon as possible. Thank you for shopping with us and for your understanding of our policies.