At Vagrant Essentials, we aim to make every order experience simple and reliable. This Shipping Policy explains how we process and deliver orders placed through our website.
1. Order Processing
Orders are processed after they are successfully submitted through our website.
Our team carefully reviews and prepares each order before it is handed over for delivery. Processing may take 1–3 business days, depending on order volume, product availability, and other operational factors.
Business days generally exclude weekends and applicable public holidays.
2. Shipping Charges
Shipping charges, where applicable, are calculated and displayed during the checkout process before you complete your order.
Shipping costs may vary depending on the destination, order size, package weight, and available delivery service.
3. Delivery Information
Customers are responsible for providing accurate and complete delivery information when placing an order.
Please carefully check your:
- Full name
- Delivery address
- City and postal code
- Phone number
- Other information required for successful delivery
Vagrant Essentials is not responsible for delays or unsuccessful delivery caused by incorrect or incomplete information provided by the customer.
4. Order Tracking
Where tracking information is available, customers may receive tracking details after their order has been dispatched.
Tracking information can be used to monitor the progress of your shipment through the applicable delivery service.
5. Delivery Delays
Although we work with delivery providers to facilitate reliable delivery, circumstances outside our reasonable control may occasionally cause delays.
These may include severe weather, natural events, transportation disruptions, public holidays, operational issues, or other unforeseen circumstances.
We appreciate your patience when such situations occur.
6. Failed Delivery Attempts
If a delivery attempt is unsuccessful, the applicable delivery provider may make another attempt or contact you using the information provided with your order.
Customers should remain available to receive their orders and respond to delivery-related communications when necessary.
7. Damaged Packages
If your package appears damaged when delivered, please inspect the contents as soon as possible.
If the product inside is damaged, contact us at [email protected] within 7 calendar days of delivery. Please include your order details and clear photographs of the damaged item and packaging where possible.
8. Missing Orders
If you believe your order has not been received or appears to be missing, please contact us at [email protected] with your order details.
We will review the available delivery information and assist you with the next appropriate steps.
9. Changes to Your Delivery Information
If you need to correct or update your delivery information, contact us as soon as possible after placing your order.
We cannot guarantee that changes can be made after an order has entered processing or has already been dispatched.
10. Contact Us
If you have questions regarding shipping or delivery, please contact:
Vagrant Essentials
Email: [email protected]